When you have placed your order via our website, you will receive a confirmation email that is sent to the email you provided at the check out.
We have an amazing team which process orders immediately and aim to ship within 48-72 hours.
Please note certain products may be handmade products (clays and feltie’s) or larger orders take a little longer to prepare but please note each and every ounce of love has gone into making these products for you and time is needed for this. Thank you in advance for you patience.
Once your order has been picked, prepared and packaged. We then create your postage labels and your parcels are collected that evening by our courier.
You will receive your tracking information via email when we create the postage labels.
We understand rush orders are needed sometimes and we can offer this service, however this needs to be arranged before placing the order. Please email our Customer Services Team and they will do this for you.
There will be additional costs to organise this but this will be arranged before placing the order with our Customer Services Team.
With all our products we do try to maintain stock levels but from time to time, we manage to nab ourselves some super exclusives or limited edition products. Unfortunately with these products we have limited availability, however we will state this on the product description so you can purchase the sufficient quantity's for your crafty project.
In addition we do have a facility on our website in which if your required product is out of stock, you can leave your email address and when we upload that specific product you will be notified immediately via the email so you don't miss out again!
As our business is rapidly growing and we are receiving lots of orders, we sometimes experience overselling on our website. However, as we have amazing suppliers who ship to us weekly, you may have a note on your packing slip which will state an item is 'to follow.' This means we will be sending your fabric/ fabrics within a week. We cover these costs and thank you in advance for your patience.
If there is something 'to follow' that's more than a weeks wait due to a Manufacturing delay, we will call you or send you an email with regards to a refund, exchange or confirm a waiting time.
We are super excited to announce we are now a stockist!!!
As you all know these products are very popular and as a company and a super fan of Sizzix we will be restocking weekly. Within this is mind there may be a delay on our turnaround times with certain Sizzix products. However we will let you know via our website and we will send emails as and when required. The delays will not exceed 10 days.