FAQ's

Monday - Friday - OPENING HOURS  - 9am - 5pm

Saturday - Sunday -  CLOSED 

All Bank Holidays  - CLOSED 

All emails and messages via our social media platforms will be responded to the same day.

We accept a variety of payments. We accept all card payments and accept payments via Paypal.

Honey Bee Craft Store Ltd are the first craft suppliers in the UK to offer this facility of a 'Buy now Pay later' option.

We work with three companies called Klarna., Partial.ly and Lay-Buy.

Each Company has specific features in which would support the way you would like to pay. 

For example Our Lay-buy supports the pay pal account holders  and Partial.ly supports all card payments.

Put it on LAY-BUY

This Buy Now - Pay Later option is for our PayPal Paying Customers World Wide. 

A 25%-50% deposit can be made when placing the order. 

We pack your order and hold for 30 days in which you have time to clear the outstanding balance. 

Once the outstanding balance has been cleared we are then able to ship your order. 

The deposit for the your order is non-refundable if you were to cancel this facility.

For this facility the customer only pays a 0.9% admin fee to Lay-Buys.

If you would like to make a payment or pay the outstanding balance in full please send an email to our Customer Services Team and they will send you a link to make the payment. 

Their email address is Customer-services@honeybeecraftstore.com.

Partial.ly

This Buy Now - Pay Later option is for all payments made through all major credit and debit cards. This service is for all customers world wide. 

A 25% deposit can be made when placing the order. 

We pack your order and hold for 30 days in which you have time to clear the outstanding balance. 

Once the outstanding balance has been cleared we are then able to ship your order. 

The deposit for the your order is non-refundable if you were to cancel this facility.

To use this service it is free.

If you would like to make a payment or pay the outstanding balance in full please send an email to our Customer Services Team and they will send you a link to make the payment. 

Klarna.

This Buy Now - Pay Later option is currently available to all our U.K Customers. 

No Deposit is required when placing an order. 

No minimum Order.

Your order will shipped within our usual working turnaround times and payment for your order is required within 14 (2 weeks) days after the order has been placed. 

This facility is free to use. 

To cancel this facility, you must return your products and a refund can be given. 

For any enquiries relating to orders using our Klarna service please send an email to our Customer Services Team.

When you have placed your order via our website, you will receive a confirmation email that is sent to the email you provided at the check out.  

We have an amazing team which process orders immediately and aim to ship within 48-72 hours. 

Please note certain products may be handmade products (clays and feltie’s) or larger orders take a little longer to prepare but please note each and every ounce of love has gone into making these products for you and time is needed for this. Thank you in advance for you patience.

Once your order has been picked, prepared and packaged. We then create your postage labels and your parcels are collected that evening by our courier. 

You will receive your tracking information via email when we create the postage labels. 

All orders are sent using Royal Mail 48

For our international Customers we use International tracked service.

U.K customers 

Order up to £5 - Royal Mail 48 - £1.25 

Orders over £5 to 34.99  - Royal mail 48 - £2.85

Orders over £35- Royal Mail 48 - FREE

Royal Mail 48 is a Trackable service with delivery times of 2-3 days. 

 International Customers 

Prices vary by country and are available to see at the check out. 

Orders over £100+ - Tracked- FREE SHIPPING

USA Customers over £50 - Tracked - FREE SHIPPING

All orders placed will receive a confirmation email. 

All orders are processed immediately. 

We aim to ship within 48-72 hours. 

If you are U.K based you should expect your order within 2-3 working days from when you receive your tracking information via email. 

For our international customers delivery times may vary but all parcels can be tracked by inputting your tracking information on the royal mail, track my parcel website. 

https://www.royalmail.com/track-your-item#/

We understand rush orders are needed sometimes and we can offer this service, however this needs to be arranged before placing the order. Please email our Customer Services Team and they will do this for you. 

There will be additional costs to organise this but this will be arranged before placing the order with our Customer Services Team. 

For all enquires related to 'rush orders' please email Customer-services@honeybeecraftstore.com

Yes we have a free shipping facilities. 

U.K Customers - If your spend is £25 or more we cover your shipping. 

and 

International Customers - If your spend is £100 or more we cover your shipping.

Yes we ship worldwide daily. 

Yes. This is something we can offer. 

If this is something you would like to do. Email our customer services team before placing your order and we can arrange this for you. 

This service is by appointment only. 

Never Miss anything... Keep up to date with the latest news and all your latest products by signing up to our mailing list.

We HATE spam and we know you do too! We keep our mailing down to a minimum so only happy emails being sent over here!!!

oh no!  Your product is out of stock!

With all our products we do try to maintain stock levels but from time to time, we manage to nab ourselves some super exclusives or limited edition products. Unfortunately with these products we have limited availability, however we will state this on the product description so you can purchase the sufficient quantity's for your crafty project.

In addition we do have a facility on our website in which if your required product is out of stock, you can leave your email address and when we upload that specific product you will be notified immediately via the email  so you don't miss out again!

As our business is rapidly growing and we are receiving lots of orders, we sometimes experience overselling on our website.  However, as we have amazing suppliers who ship to us weekly, you may have a note on your packing slip which will state an item is 'to follow.'  This means we will be sending your fabric/ fabrics within a week. We cover these costs and thank you in advance for your patience. 

If there is something 'to follow' that's more than a weeks wait due to a Manufacturing delay, we will call you or send you an email with regards to a refund, exchange or confirm a waiting time.

We have two types of felt fabric.

Generic Artisan Felt Fabric which is 100% cotton backed with wool blend felt. 

Honey Bee Felt Fabric is 100% cotton backed with wool blend felt with an additional anti fraying agent applied. 

Our generic cotton felt fabric is sold within specialised packs and our Honey Bee Felt fabric is sold separately. 

Fabric's

Felt Fabric - 20 cm by 29 cm -Named A4 in size

Canvas - Rolls - 100cm in width by 1 metre. - Named -1 metre. 

Canvas A4 - 20 cm by 29 cm 

All other fabrics - A4 - 21 cm by 30 cm  and  A3-  30 cm by 40 cm

Cords - Ribbons- Trims 

1   metre = 100 cm

1/2 metre = 50 cm

All product sizes are written in the product description section. 

We are super excited to be part of your crafty projects and love to help in anyway. 

We have several pre-cut products such as crowns, felt flowers and starter packs. 

Our pre-cut crowns are backed with wool blend felt giving them the support they need to hold their shape. 

Our felt flowers are made using our very own felt we stock. 

Our starter packs, contain pre-cut bows and flowers which we also sell separately as dies for your Big Shot / Cuttle bugs and Plastic Templates. 

For all custom orders please email honeybeecraftstore@outlook.com

We love a challenge!

All our custom orders are non refundable. 

We are super excited to announce we are now a stockist!!!

As you all know these products are very popular and as a company and a super fan of Sizzix we will be  restocking weekly. Within this is mind there may be a delay on our turnaround times with certain Sizzix products. However we will let you know via our website and we will send emails as and when required. The delays will not exceed 10 days.

If you log in to your account on our website all your previous orders are saved within the  'Orders' section. 

Unfortunately due to the amount of orders we process, we can not add to orders. 

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All our pre-ordered products state the date in the product description section there expected arrival. When they arrive we let our customers know via email or on our social platforms. 

Returns Policy

If for what ever reason you are unhappy with our products you can send them back to us for a refund or exchange, however it must be returned in the original condition it was sent to you. 

Return requests or faulty products must be reported within 3 days of receiving them.

Returns will only be permitted if returned back to us within 14 days from when you received your order. 

Faulty products will need to be returned in return for an exchange or refund. 

All our plastic templates are non returnable due to the nature of the item and copyright purposes. 

 This does not affect your statutory rights.

In addition other products in which are non returnable are our cut to size fabrics, handmade to order products and sale items which are found in our outlet. 

Before returning items you must contact us via email Honeybeecraftstore@outlook.com and once we have acknowledged your return, then we can accept your return. 

Please make sure you package the product accordingly and retain proof of postage when sending items back to us or use a traceable service for peace of mind. 

When your order has been packaged and labelled you'll receive your shipping information via text or email. 

You can then track your order via royal mail using your tracking number.

If your order is unfulfilled, your order isn't ready yet. 

Once your order is packaged that day, Labels are created and are collected that day. 

If for whatever reason... For example Snow....or no collection.... We would take your orders to the post office ourselves. 

Priority number one...Happy Customers!

We do have this facility but only at a group level right now. We update our group and let them know which days orders we are working on. 

This is a customer only group and hope to see you in there! 

We're sorry to hear that you've received an incorrect or faulty item. Please email us, honeybeecraftstore@outlook.com with your order number, the name of the product in which is faulty or incorrect.

We aim to resolves these issues within 2 working days. 

We have a 'contact us' page on our website (Click Here). This sends an email directly to our mailbox in which we will respond within 48 hours. 

For all enquires email us-   honeybeecraftstore@outlook.com

We aim to respond within 48 hours.  

Opening Hours Monday-Friday 9- 5 pm

Top right of our page, select log in, 

Type your email address and click forgot password. 

Re enter you email address, click send and we will automatically send you a new password link to your email address. 

If you follow the link you can create a new password and access your account.

We know emails aren't for everyone... 

There is an unsubscribe link at the bottom of everyone of our emails.

Please be aware that If you unsubscribe to our emails we aren't able to let you know that your order has been sent or to send you your tracking information. 

Log on to your account.

Change details,

Input new email address

Save.

Log on to your account, 

Click Account details, 

You will see your name and address.

Click edit and you will be able to change your address. 

Click Save.

Email us and we'll delete it. 

This may take 2 working days.

Customer-services@honeybeecraftstore.com

Subject : Cancel My Account