Our 'Love it Guarantee' gives you the security that if for what ever reason you are unhappy with our products you can send them back to us for a refund or exchange; However it must be returned in the original condition it was sent to you.
Faulty products must be reported within 3 days of receiving them, exchanges and refunds can be given.
Returns will only be permitted if return requetss have been made within 14 days from when you received your order and returned within 30 days of receiving them.
All our plastic templates are non returnable due to the nature of the item and copyright purposes. This does not affect your statutory rights.
In addition other products in which are non returnable are our cut to size fabrics, handmade to order products and sale items which are found in our outlet.
Before returning items you must contact us via email [email protected] and once we have acknowledged your return, then we can accept your return.
Please make sure you package the product accordingly and retain proof of postage when sending items back to us or use a traceable service for peace of mind.
